We're willing to exchange a new chain for you!
To check on the status of the order, please contact us with:
Your Order ID number
The picture of the damaged chain
The specifics about the damage
The exchanged chain size
The picture of the damaged chain is required for the next procedure.
Our customer service team will follow your request and get back to you as soon as possible. Once we confirm the validity period of warranty, the replacement chain will be sent out to you very soon.
support@getnamenecklace.com
Our customer services are open from 7:00am to 4:30pm Monday to Friday (EST)