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CALL - 1-800-436-8803
DELIVERY & SHIPPING
Delivery Time= Processing Time + Shipping Time
For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.
PROCESSING TIME
Processing time differs from product to product. All items are made-to-order and request 3-5 business days to handcraft.
SHIPPING TIME
Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page.
| Method |
Estimated Time of Arrival |
Price |
|
Standard Shipping |
To US,UK,CA: 12-15 Business Days To Other: 15-20 Business Days |
Free |
|
Expedited Shipping |
To US,UK,DE,FR,ZA Only: 10-13 Business Days |
$7.95 |
|
Urgent Shipping |
3-5 Business Days |
$28.5 (Free over $150) |
*Please note that the time frame mentioned above doesn't include production time and does not account for delays caused by vendors or service and weather disruptions.
SHIPPING INFORMATION
Please note that the shipping address will be taken from PayPal records (PayPal checkout model). If your shipping address is different from your billing address, please specify this during checkout.
The address can be changed before we ship your orders. However, we are unable to change the shipping method or address once we ship your orders.
TRACKING AN ORDER
You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us.
When your orders are shipped, you will receive a shipping notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order from here.
IMPORTANT
When the carrier returns an Undeliverable package because of address problems to us, you will be charged for re-shipping costs if you require a refund. Please note that the personalized items there is a 30% restocking fee.
