1. A monogram necklace is typically structured with the last name as the large initial in the center, first name initial on the left, and middle name initial on the right.
2. You can choose 1 or 2 or 3 initials for your monogram.
If you choose the 2 initials, we will make both be the same size.
4.Please feel free to
Email us with any special requests or questions.
DELIVERY & SHIPPING
Delivery Time= Processing Time + Shipping Time
For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.
PROCESSING TIME
Processing time differs from product to product. All items are made-to-order and request 3-5 business days to handcraft.
SHIPPING TIME
Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page.
| Method |
Estimated Time of Arrival
|
Price |
|
Standard Shipping
|
To US,UK,DE,FR: 7-13 Business Days
To Other: 18-22 Business Days
|
Free |
|
Expedited Shipping
|
To US,UK,DE,FR Only: 6-11 Business Days
|
$7.95 |
|
Urgent Shipping
|
3-5 Business Days
|
$28.5
(Free over $150)
|
*Please note that the time frame mentioned above doesn't include production time and does not account for delays caused by vendors or service and weather disruptions.
SHIPPING INFORMATION
Please note that the shipping address will be take from PayPal record (PayPal checkout model).If your shipping address is different from your billing address, please specify this during checkout.
The address can be changed before we ship your orders. However we are unable to change the shipping method or address once we ship your orders.
TRACKING AN ORDER
You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us
When your order are shipped, you will receive a shipping notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order from here
IMPORTANT
When the carrier returns an Undeliverable package because of address problem to us, you will be charged for reshipping costs,if you require refund.Please note that the personalized items there is a 30% restocking fee.
Should you not be totally satisfied with your items we offer 99 day returns and exchanges service to ensure you are left as happy as possible.
Please see here for the full list of terms and conditions for our refund and exchange policy.
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CALL - 1-800-436-8803
