To mom, the family is the whole world. This stunning personalized family tree necklace is a lovely keepsake for a mother. It gives a stylish way to celebrate that wonderful bond of a family. Customize the necklace with each family member with his or her engraved name and birthstone. Whether this family necklace is a way to treat yourself or a gift for a family member special, the special necklace will remind whoever wears it that she is loved by her family.
1. The names on the circle are customized in a clockwise direction by default.
2. The first letter of name or word is capitalized by default.
3. The chain length mentioned at our website does not include the pendant. Click here to check the chain length guide.
5. Please feel free toEmail us with any special requests or questions.
DELIVERY & SHIPPING
Delivery Time= Processing Time + Shipping Time
For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order. Items at different stages may require extra time. Please refer to a more accurate processing time noted under the add-to-cart button.
PROCESSING TIME
Processing time differs from product to product. All items are made-to-order and generally request 3-5 business days to handcraft. Items at different stages may require extra time. Please refer to a more accurate processing time noted under the add-to-cart button.
SHIPPING TIME
Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page.
Method
Estimated Time of Arrival
Price
Standard Shipping
To US,UK,FR,DE,IT,NL,ES,IE,AU: 11-13 Business Days
To Other Countries: 13-18Business Days
Free
Expedited Shipping
To US,UK,FR,DE,IT,NL,ES,IE,AU: 8-10 Business Days
$7.95
Urgent Shipping
3-5 Business Days
$28.5
(Free over $150)
*Please note that the time frame mentioned above doesn't include production time and does not account for delays caused by vendors or service and weather disruptions.
SHIPPING INFORMATION
Please note that the shipping address will be take from PayPal record (PayPal checkout model).If your shipping address is different from your billing address, please specify this during checkout.
The address can be changed before we ship your orders. However we are unable to change the shipping method or address once we ship your orders.
SHIPPING DELAY INFORMATION
Due to COVID-19, deliveries in the following areas are likely to be limited. Customers could pick up packages at the nearby post office. For specific information, please check the official notice.
*Britain: Postcodes of the delayed areas - TN23-TN27,S70,S71,S72,S75,SS13-SS16,E3,CM1-CM3,BH23,IG7-IG10,RM16-RM20,TW12,AL9-AL10,N8,IG1-IG6,CT7-CT9,WS15,TA11,TA21.
*Ireland: The delivery time in Ireland will be extended by 7 days.
TRACKING AN ORDER
You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us
When your order are shipped, you will receive a shipping notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order from here
IMPORTANT
When the carrier returns an Undeliverable package because of address problem to us, you will be charged for reshipping costs,if you require refund.Please note that the personalized items there is a 30% restocking fee.
Should you not be totally satisfied with your items we offer 99 day returns and exchanges service to ensure you are left as happy as possible.
Please see here for the full list of terms and conditions for our refund and exchange policy.
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
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CALL - 1-800-436-8803
